Cancellation, Deferment Policy and Fees
Course bookings may be cancelled by contacting us on [email protected] A £50 cancellation fee applies to all cancellations, refunds and deferments. Deferments are not guaranteed and require approval by Ear Care Academy. Please note that booking a place on our course results in a huge amount of administrative effort and organisation for you as a delegate in order to help you participate/train. This includes patient bookings, equipment, consumables. Late cancellations potentially do not provide us with sufficient time to fill course places, hence the fees below:
- If your booking is cancelled or deferred more than 8 calendar weeks prior to the originally booked course start date, no additional fee applies on top of the administration fee
- If your booking is cancelled or deferred 4-8 calendar weeks prior to the originally booked course start date, 50% of the course fee will be retained in addition to the administration fee
- If your booking is cancelled or deferred less than 4 calendar weeks prior to the originally booked course start date, 100% of the course fee will be retained in addition to the administration fee
In the event you accept an alternative course date (either earlier or later than your originally booked date), the above cancellation/deferment rules apply with respect to your newly accepted course date.
Unless the course or event is cancelled by the Ear Care Academy, no refunds or transfers will be granted for failure to attend because of reasons beyond the Ear Care Academy’s control. This includes: weather conditions, natural disasters, pandemics, strikes, transportation, illness, childcare, etc. However, substitute delegates will be accepted. Please e-mail us any name changes before the event begins.
Ear Care Academy reserves the right to defer/re-arrange courses if deemed necessary due to cancellation reasons beyond Ear Care Academy’s control. In such circumstances, the above cancellation terms apply with respect to the originally booked course date. The administrative fee applies to all refunds.
It is the responsibility of the booking professional to choose the correct speciality from the booking page options and ensure they submit adequate proof of current registration within their appropriate profession. Errors in this process are not the responsibility of Ear Care Academy and any incorrect booking is subject to exactly the same terms as above. Delegates who book but fall outside of the professional eligibility list will not be trained or accredited and are not entitled to any sort of refund for their incorrect booking by Ear Care Academy.
By booking your course place and paying online, you are accepting that the full course payment is being taken immediately and not at a later date.
By booking and paying for the course, you are accepting these conditions.